An Introductory Overview of IT...

An Introductory Overview of ITIL_itSMFCO MP L ISS IMEN UE TA RY

The IT Infrastructure Library

An Introductory Overview of ITIL
Version 1.0a
Written by: Contributor: Edited by: Published by: Colin Rudd Gary Hodgkiss Alison Cartlidge itEMS Ltd CGE&Y Xansa

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Copyright itSMF, 2004 This version first published April 2004 Minor updates published July 2004 Based on other copyright material with the permission of the copyright owners. The itSMF would like to thank the contributors to an extensive international quality review process for their comments. ITIL is a registered trademark and a registered community trademark of the Office of Government Commerce (OGC) and is registered