[下载]The IT Service CMM白皮书（源自翰纬...

itscmm-whitepaper-en-1IT Service CMM
White paper
Frank Niessink
Version 1.0.2-en, January 15, 2003

Copyright 2003 Software Engineering Research Centre All rights reserved.

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IT Service CMM

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Table of Contents

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Introduction ........................................................................................................... 1 History and background ........................................................................................ 1 IT Service CMM goals .......................................................................................... 2 IT Service CMM structure ................................