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[下载]The IT Service CMM白皮书(源自翰纬...

资料介绍
itscmm-whitepaper-en-1IT Service CMM
White paper
Frank Niessink
Version 1.0.2-en, January 15, 2003

Copyright 2003 Software Engineering Research Centre All rights reserved.

Software Engineering Research Centre Stichting SERC Postbus 424, 3500 AK Utrecht Telefoon: (030) 2192666 Fax: (030) 2545948 E-mail: info@serc.nl WWW: http://www.serc.nl

IT Service CMM

Inhoudsopgave

Table of Contents

1 2 3 4 5

6 7 8

Introduction ........................................................................................................... 1 History and background ........................................................................................ 1 IT Service CMM goals .......................................................................................... 2 IT Service CMM structure ................................……
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